Customer Help

Quick answers to the questions we hear most. For anything else, message us on WhatsApp +971563898101.

How long does delivery take?

All emirates receive orders within 24 hours. Dubai also has a 2-hour express option for an extra AED 10.

Is delivery free?

Delivery is free on orders over AED 350. Cash on delivery is available.

What if my item is damaged or faulty?

Tell us within 24 hours of delivery and send a video of the item. We then replace it within 7 days. Full terms are in our returns and refund policy.

How do I track my order?

Message us on WhatsApp +971563898101 with your order details and we will update you.

What if I entered the wrong address?

Contact us on WhatsApp +971563898101 as soon as you notice, before your order is dispatched.

What is the minimum age to buy?

You must be 21 or older. See our age verification page.