Returns & Refund Policy

Last updated: 1 October 2026

Hygiene notice. For health and safety reasons we cannot accept returns on disposable vapes, pods, coils or e-liquids once the seal has been broken, unless the item is faulty or damaged on arrival.
In short: report a faulty or damaged item within 24 hours of delivery and send us a video showing the problem. Once we confirm it, we replace the item within 7 days, and the return delivery is free.

Faulty or damaged items

If an item arrives damaged or does not work out of the box, you must contact us within 24 hours of delivery on WhatsApp (+971 56 389 8101) or through the contact page. Include your order number and a video that clearly shows the damage or the fault.

Once we have checked the video and confirmed the problem, we will replace the item within 7 days. Delivery for the return and for the replacement is free of charge. The 7 days is the time we take to deliver your replacement, not a window for returning items that are not faulty.

What we cannot replace

  • Reports made more than 24 hours after delivery
  • Reports without a video showing the damage or fault
  • Disposable vapes, e-liquids, pods and coils that have been opened or used, unless the item is faulty
  • Items damaged through misuse, dropping, water exposure or unauthorised repair
  • Items returned without proof of purchase

Wrong or missing items

If you receive the wrong item or something is missing, tell us within 24 hours of delivery with your order number and a video of the parcel contents. We will collect the incorrect item at our cost and send the correct one.

How to start a claim

  1. Contact us on WhatsApp or through the contact page within 24 hours of delivery, with your order number.
  2. Send a video showing the damage or fault.
  3. We confirm whether the item qualifies and arrange free collection.
  4. Do not send anything back before we confirm. Unauthorised returns cannot be processed.

Order cancellation

You can cancel an order free of charge at any point before it is dispatched. Once a parcel is with the driver it can no longer be cancelled, but you may refuse it on delivery. In that case the goods are refunded and the delivery charge is not. Cash-on-delivery refunds, where they apply, are made by bank transfer to an account in the customer name.

Failed age verification

Orders refused on delivery because age could not be verified are cancelled. Delivery costs are not refunded. See Age Verification. You must be 18 or over to buy.

Delivery

See our Shipping & Delivery Policy for delivery times and charges.

Fast Vape Delivery Across UAE

We deliver to every emirate within 24 hours. Free delivery on orders over AED 350.

DubaiWithin 24 hours · 2-3h express available
Abu DhabiWithin 24 hours
SharjahWithin 24 hours
AjmanWithin 24 hours
Ras Al KhaimahWithin 24 hours
FujairahWithin 24 hours
Umm Al QuwainWithin 24 hours