Returns & Refund Policy

Last updated: 15 August 2026

Your right to return

You may return an eligible item within 7 days of delivery provided it is unused, unopened and in its original sealed packaging with all accessories included.

Items we cannot accept back

• Disposable vapes where the seal or wrapper has been opened
• E-liquids and nicotine salts once opened
• Pods, cartridges and coils once removed from sealed packaging
• Items damaged through misuse, dropping, water exposure or unauthorised repair
• Items returned without proof of purchase

These exclusions do not apply where an item is faulty on arrival.

Faulty or dead-on-arrival items

If a device does not work out of the box, contact us within 24 hours of delivery with your order number and a short video or photos showing the fault. We will arrange a replacement or a full refund, including delivery costs. Manufacturer warranties on hardware such as pod systems and mods are honoured according to the manufacturer terms, normally 3 to 6 months from purchase for the device body, excluding coils, pods and batteries which are consumables.

Wrong or missing items

If you receive the wrong item or something is missing, tell us within 24 hours of delivery. We will collect the incorrect item at our cost and send the correct one, or refund you in full.

How to start a return

1. Contact us through the contact page or WhatsApp with your order number.
2. Describe the issue and attach photos or a short video where relevant.
3. We will confirm whether the item is eligible and arrange collection or give you a return address.
4. Do not send anything back before we confirm — unauthorised returns cannot be processed.

Refunds

• Approved refunds are issued within 7 to 14 working days of us receiving and inspecting the item.
• Card refunds go back to the original payment method. Your bank may take a further few days to show it.
• Cash-on-delivery orders are refunded by bank transfer to an account in the customer name.
• Where a return is not due to a fault on our side, the original delivery charge is not refunded.

Order cancellation

You can cancel an order free of charge at any point before it is dispatched. Once a parcel is with the driver it can no longer be cancelled, but you may refuse it on delivery — in that case the goods are refunded, the delivery cost is not.

Failed age verification

Orders refused on delivery because age could not be verified are cancelled and the goods refunded. Delivery costs are not refunded. See Age Verification.